America's Monopoly Problem

America's Monopoly Problem

Launched: Summer 2019

Client: Vox Media

Sector: Journalism

Scope of Work: Illustration

Writer: Emily Stewart

“America’s monopoly problem, explained by your internet bill

In the summer of 2017, I decided it was time to put on my big-girl pants and try to talk to my internet provider about my bill. It had been gradually ticking up over the past several months without explanation — let alone better service — and I wanted to know what was up. When I called the company’s customer service line, the woman on the phone knew something I did not: I didn’t really have other service options available in my area. So, no, my bill would not be reduced.”